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Student Support

We are dedicated to nurturing a positive atmosphere for everyone in our community.

Your success and well-being matter to us

We offer a range of support services to help you throughout your academic experience at ALG and beyond. From academic support, wellbeing services to mental health support, we are here to guide and support you whenever you need us.

To learn more about the services, facilities and resources available to ALG students, please refer to our Student Handbook. This handbook contains contact details for key ALG staff members, and other useful information to support your studies. You will receive a copy of the handbook during your orientation and can always find it in the Student Hub section on Canvas.

ALG Support Hub

Have a question? Need support? No worries, we’ve got you!
Search our support hub for what you need, when you need it. Dedicated support at your fingertips.

This platform is your go-to resource for common student questions. Whether you need help accessing your portal or submitting an assessment, you’ll find the answers you’re looking for.

Check out our ALG Support Hub!

Student Experience Team

Our dedicated Student Experience Team, as the main point of contact for all students, offers friendly support and guidance to ALG students on administrative matters, including:

  • Study schedule – Timetables, attendance, payment plans.
  • Academic matters – Progression, complaints and appeals, reasonable adjustment, recognition of prior learning, course credit, suspensions, withdrawal.
  • Access to facilities – Printing, copying, on-campus computers, online library.
  • Access to services – Referrals to student support services, legal support, emergency assistance, health services.
  • General matters – Student portal guidance, public transport concession card, Student ID cards, fee remittance.

We operate as a national team, which means we can support all students across Australia, regardless of our individual campus locations. We can be contacted on weekdays (Mondays to Fridays) 8:30 AM to 6:00 PM, Monday to Thursday, and 8:30 AM to 5:00 PM on Fridays by telephone on 1300 254 000 or by email at [email protected].

Feel free to drop by the campus and say hello! Check out our campus pages below for information about each location.

Academic Learning Support

We are dedicated to helping you reach your full learning and academic potential, starting from your first day with us until you graduate. Our Academic support services include:

  • Trainer Support: Reach out to your trainers for assistance via Canvas, our learning management system, for help with assessments, classes and other academic matters.
  • Academic Counselling Sessions: Discuss academic challenges, help to improve your academic performance, or explore your career goals with our Course Advisors, who are experts in their fields. Meet them in person on campus or online via Zoom.

Book an Academic Counselling Session

Language, Literacy and Numeracy (LLN) Support

ALG offers LLN support classes to help students with their literacy and communication skills. These classes run on a weekly basis for 1 hour from week two to nine of each term. These classes are separated into two areas: Reading/Writing and Communication Skills.

LLN Requirement Factsheet

Wellbeing and First Aid Services

Counselling Service | Sonder

ALG in partnership with Sonder, provides support for your emotional wellbeing and personal growth through our wellbeing and counselling services.

Sonder offers a smartphone app that gives you access to 24/7 safety, medical and mental health support via either live chat or phone, and in-person assistance when you need it.

Whether you are struggling with academic stress, homesickness, relationship issues, anxiety, loneliness, or anything that is concerning you, Sonder is available for you.

24/7 Multilingual chat and call support

The Sonder support team can provide advice & support in English or your native language and is available 24/7.

Confidential care and advice

Feel secure knowing that anything you share with the Sonder team is completely confidential and will not be shared with anyone.

Track My Journey

Ever felt unsafe leaving campus at night? Do you worry about visiting a place for the first time? Sonder’s Track My journey feature can help you stay safe and comfortable during your trip. Enter your destination and mode of travel and the Sonder Support Centre will monitor your every step of the way until you have safely reached your destination.

Access resources and articles

To help you look after yourself while you’re studying at home, Sonder has a library of self-help articles, videos, and advice on how to be healthy – which you can access online or via the app.

You can also reach them via phone, 1800 234 560

For more information about Sonder’s services and how to access it, please click here

Emergency/critical incident

In an emergency, where your life or safety are at immediate risk, please dial 000 or contact Sonder using the Sonder App or phone 1800 234 560.

Download for iPhone
Download for Android

Orientation Day

Before each term, new students must attend an orientation program. The program is specifically designed to provide you with the necessary tools to succeed at ALG and important information to help you adjust to studying and living in Australia.

During our orientation sessions we cover topics including but not limited to student support services, legal services, emergency and health services, campus facilities and resources, ALG’s complaints and appeals process, course progress and attendance requirements, campus health and safety procedures, and employment rights information and guidance to resolve workplace issues through institutions like the Fair Work Ombudsman.

You’ll also have a guided tour of your campus, a session with one of our industry professional trainers and you’ll join fun social events.

Grievances and Appeals

At Ikon, we are determined to ensure you have a great experience and are successful in your studies. We are committed to providing you with the support you need to feel safe and supported while you study with us.  If you have a grievance or complaint please see a member of our Student Experience Team.  We will always endeavour to find a solution for you, but if you don’t feel satisfied with the outcome, there is a formal Grievance and Appeals policy and procedure available to all students.

If you wish to lodge a complaint or concern about Ikon, you can contact the Tertiary Education Quality and Standards Agency

Reasonable Adjustment

Ikon is committed to providing reasonable adjustments to ensure equal opportunity and participation for students with additional needs that may affect the student learning experience. If you have additional needs, you may be entitled to reasonable adjustments to learning resources, learning environment, teaching method or assessment conditions. Please speak with a member of the Student Experience Team so that we can work with you to provide practical, individualised support to assist you to succeed with your studies.

Emergency Contact Details
  • Emergency (life‑threatening or immediate danger):
    • Call 000 (Police / Fire / Ambulance). 
  • Need help right now?
    • If you feel unsafe, threatened, distressed, or require urgent support, ALG students can contact Sonder, a 24/7 safety and critical incident support service, call 1800 234 560.
  • ALG support during class hours (Mon–Fri):
    • Phone: 1300 254 000. Monday to Friday, 8:30am–6:00pm 
    • Email: [email protected]. Monday to Friday, 8:00 am–8:00pm   
    • In person front desk:
      • Sydney Quay Street: 8:30am–8:00pm 
      • Sydney Thomas Street: 8:30am–5:30pm 
      • Melbourne: 8:30am–5:00pm 
      • Brisbane: 8:30am–5:00pm 
      • Adelaide: 8:30am–5:00pm 
  • On‑campus security (Sydney sites):

Useful telephone numbers

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