Diploma of Community Services

CRICOS Course Code | 112584F

Course Overview

Community Services is a sector with a variety of challenging and interesting roles and opportunities allowing you to specialise in the sector or work as a generalist. Our Community Services Course will help prepare you for the outside world.

You may be involved in managing, coordinating and/or delivering of person-centered services to individuals, groups and communities. You will be providing direct support to individuals or groups of individuals using a strengths based case management model. There are a range of fields Community Services workers provide support including:

  • Child, Youth and Family
  • Disability
  • Community Mental Health
  • Drugs and Alcohol Treatments
  • Domestic and Family Violence
  • Housing
  • Working with Aboriginal and/or Torres Strait Islander People
  • Working with older people
  • Migration and refugee support and settlement
  • Job Network Providers

How can our course allow you to work in such a large variety of specialisations?

At ALG, we teach key community services skills, providing students with a solid foundation that can be applied across a range of general and specialised areas. This includes a focus on person-centred and strengths-based approaches, working with diversity, case planning, and legal and ethical requirements. For example, being person-centred and focusing on the strengths of a person or group are at the core of community services work and help facilitate meaningful and sustainable support and change.

Quick Facts


Diploma of Community Services

CRICOS Course Code



Full Time 24 months
(8 Terms x 10 Weeks)


Brisbane, Melbourne and Sydney


Classroom, Structured Study (Online) and Work Placement


Community Services Worker
Case Worker
Case Manager
Child, Youth and Family Worker
Support Worker
Intake Officer
Program Coordinator


View Course Fees


Compliance and Wellbeing
Safe and Diverse Work Practices
Build Client Relationships
Trauma and Crisis Management
Work Placement A
Case Management
Sustainable Professional Practice
Work Placement B

Units of Competency within the Course

Click here to download the Units of Competency for this course.

Entry Requirements - Skills, Knowledge and Experience

International students must be 18 years of age or above and provide evidence of the following published entry requirements as stated below.

International students must:

A prospective student does not need to provide evidence of an English test score with their application if one of the following applies:

  • Prospective student is a citizen and holds a passport from UK, USA, Canada, NZ or Republic of Ireland.
  • Prospective student has completed at least 5 years’ study in English in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland.
  • Completed at least 6 months of a Certificate IV level course in an Australian RTO.

Please also note that if you are applying for more than one course with us, you will only need to complete the LLN online test once. Students returning to studies at ALG after a significant gap may be required to complete the LLN online test at the discretion of ALG.

Amount of Training, Volume of learning, Mode of Study and Course Expectations

This course is timetabled for 104 weeks, including 80 weeks of training and assessment spread over 8 terms of 10 weeks each and 24 weeks of holidays.

This time includes both face-to-face and self-paced training and assessment.

Students are required to attend 14 hours of classroom training per week and complete structured self-study of 6 hours per week. This is a mandatory component of a student’s study and student’s attendance, and participation will be monitored. 

Australian Learning Group students will be required to complete 400 hours of work placement.

Training and Assessment

Students will be provided with learning and assessment materials to develop their knowledge and understanding. All students will be provided with a range of learning support options and resources to help them achieve competency.

Australian Learning Group uses a range of techniques during face-to-face delivery including trainer presentations and demonstrations, individual tasks, case studies, research, role plays, practical demonstrations, and group work. Students will complete a portion of their learning in an online self-study learning mode.

Because students learn best while applying their new skills in the workplace, the 400 hours of work placement provides students with the opportunity to further develop their skills. 

Assessment Methods

Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions. Assessment conditions will ensure a simulated workplace environment for classroom-based assessment.

Training Locations

Your training will occur on campus and assessment will occur in both simulated and real-work environments. The work placement can be arranged by the College, or you may be able to nominate your own workplace (subject to approval). If the College is arranging your work placement, we will endeavour to find a workplace that is close to your campus (subject to availability).

Student Support

The primary learning support comes from our Student Experience Team and from our Trainers and Assessors.

Student Experience Advisors offer support throughout a learner’s studies and can help with the following information:

  • Support services
  • LLN services (in collaboration with the Training and Assessment team)
  • Legal services
  • Emergency and health services
  • Facilities and resources;
  • Complaints and appeals processes

Additional sources of student services information available includes:

  • Student Services Booklet
  • ALG Student Handbook
  • Online Student Centres – found on our websites
  • Plus a variety of individual factsheets, flyers or electronic messages
Student Requirements

All students are required to bring their own laptop or tablet device to participate in all theory classes. They are not provided for students. Refer to the BYOD Policy in the student handbook.

Police Check: A clear National Police Check is required to study the Diploma of Community Services. Students are required to provide a clear police check at least 6 weeks prior to the start of their first work placement module. The costs for this check is the responsibility of the student and are not included in course fees.


Click here to download the Timetable for this course.

Last reviewed: 9 February 2024

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