CHC52021 Diploma of Community Services

CRICOS Course Code | 112584F

Course Overview

Community Services is a sector with a variety of challenging and interesting roles and opportunities allowing you to specialise in the sector or work as a generalist. Our Community Services Course will help prepare you for the outside world.

You may be involved in managing, coordinating and/or delivering of person-centered services to individuals, groups and communities. You will be providing direct support to individuals or groups of individuals using a strengths based case management model. There are a range of fields Community Services workers provide support including:

  • Child, Youth and Family
  • Disability
  • Community Mental Health
  • Drugs and Alcohol Treatments
  • Domestic and Family Violence
  • Housing
  • Working with Aboriginal and/or Torres Strait Islander People
  • Working with older people
  • Migration and refugee support and settlement
  • Job Network Providers

How can our course allow you to work in such a large variety of specialisations?

At ALG, we teach key community services skills, providing students with a solid foundation that can be applied across a range of general and specialised areas. This includes a focus on person-centred and strengths-based approaches, working with diversity, case planning, and legal and ethical requirements. For example, being person-centred and focusing on the strengths of a person or group are at the core of community services work and help facilitate meaningful and sustainable support and change.

Quick Facts


Diploma of Community Services

CRICOS Course Code



Full Time 24 months
(8 Terms x 10 Weeks)


Classroom, Structured Study (Online) and Work Placement


Community Services Worker
Case Worker
Case Manager
Child, Youth and Family Worker
Support Worker
Intake Officer
Program Coordinator


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Compliance and Wellbeing
Safe and Diverse Work Practices
Build Client Relationships
Trauma and Crisis Management
Work Placement A
Case Management
Sustainable Professional Practice
Work Placement B

Units of Competency within the Course

Click here to download the Units of Competency for this course.

Entry Requirements - Skills, Knowledge and Experience

There are no entry requirements stated in the Training Package rules for CHC52021 Diploma of Community Services.

International students must be 18 years of age or above and provide evidence of the following published entry requirements as stated below.

International students must:

A prospective student does not need to provide evidence of an English test score with their application if one of the following applies:

  • Prospective student is a citizen and holds a passport from UK, USA, Canada, NZ or Republic of Ireland.
  • Prospective student has completed at least 5 years’ study in English in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland.
  • Completed at least 6 months of a Certificate IV level course in an Australian RTO.

Please also note that if you are applying for more than one course with us, you will only need to complete the LLN online test once. Students returning to studies at ALG after a significant gap may be required to complete the LLN online test at the discretion of ALG.

Amount of Training, Volume of learning, Mode of Study and Course Expectations

The course duration is 104 weeks, with time divided into both training (on campus and self-paced, distance) and assessment. This time includes both face-to-face and self-paced training and assessment.

Students are required to attend 14 hours of classroom training per week and complete structured self-study of 6 hours per week. This is a mandatory component of a student’s study and student’s attendance, and participation will be monitored.


Compliance and wellbeing
Safe and diverse work practices
Build client relationships
Trauma and crisis management
Work Placement A
Case Management
Sustainable professional practice
Work Placement B

Each module is delivered over a term (10 weeks). The first four modules are delivered as a face-to-face classroom component. Module five is delivered as a 200 hour work placement component. Module six and seven are again face-to-face classroom training and assessment and Module eight comprises of the second 200 hours of work placement.  ALG students will therefore need to complete a total of 400 hours of work placement over 2 terms.

Supervised Study

Students are required to undertake supervised study for 6 hours per week during each term and are provided with a plan (based on a 10-week period) that outlines the various learning activities to be undertaken to prepare them to undertake their summative assessment requirements.

Assessment Methods

  • Written Questions
  • Case Studies
  • Presentations
  • Role Plays and Practical Demonstrations – Simulated
  • Workplace Situation
  • Projects

Student Support

ALG provides a variety of support services to students:

LLN Support
Based on the results of the LLN Robot test, ALG will:

  • enrol the student in an appropriate course based on the student’s language literacy and numeracy levels;
  • offer appropriate support in their selected course including completing recommended strategies from LLN Robot and attending additional learning support classes during term;
  • provide customised learning activities to increase the relevant LLN areas through use of a range of strategies e.g. use tasks with embedded LLN skills, creating extension tasks and scaffolding interaction;
  • schedule professional development of trainers and assessors on implementing support strategies and the design of learning activities that will facilitate the ongoing development of students’ LLN levels;
  • ensure that students LLN capabilities are monitored during the program duration. Trainers and assessors and the learning support tutor will review each student’s LLN ability and their progress with the training and assessment tasks.

LLN Support Classes
ALG will offer LLN classes to assist students with their literacy and communication skills. These classes will run for 1.5 hours a week for 9 weeks each term

Learning Support Classes
Learning Support classes will be scheduled on week 5 and week 9 of each term (prior to assessments due dates) to support students experiencing difficulties with their studies or assessment tasks. Additional classes may be offered subject to feedback/requests from trainers or students.

Counselling Support
ALG provides a free counselling service on campus. Students can drop in or make an appointment to see a professional counsellor for support with their studies or personal issues. Students book online via alg.edu.au/counsellingservice;

Student Advisors/State Lead Trainers/Trainers/National Course Coordinator

Other support comes from Student Advisors, State Lead Trainers, the allocated trainer/assessor, and the National Course Coordinator.
Student Advisors offer support throughout a student’s studies and can help with the following information:

Support services
LLN services
Legal services
Emergency and health services
Facilities and resources
Complaints and appeals processes

Additional sources of student services information available includes:

  • Student Services Booklet
  • ALG Student Handbook
  • Online Student Centres – found on our websites
  • Plus a variety of individual factsheets, flyers or electronic messages
Student Requirements

All students are required to bring their own laptop or tablet device to participate in all theory classes. They are not provided for students. Refer to the BYOD Policy in the student handbook.

Police Check: A clear National Police Check is required to study the Diploma of Community Services. Students are required to provide a clear police check at least 6 weeks prior to the start of their first work placement module. The costs for this check is the responsibility of the student and are not included in course fees.


Click here to download the Timetable for this course.

Your path to a more meaningful career starts here!