Certificate IV in Community Services

CRICOS Course Code | 112586D

Course Overview

Community Services is a sector with a variety of challenging and interesting roles and opportunities allowing you to provide a range of person-centred services in the sector. Our Certificate IV in Community Services Course will help prepare you to embrace a range of entry point employment opportunities in community services.

You may be involved in delivering person-centred services to individuals, groups and communities. You will be providing support, advocacy or interventions to individual persons, groups or communities across a range of services. There are a range of fields Community Services workers provide support including:

  • Drugs and Alcohol treatments
  • Community Mental Health
  • Domestic and Family Violence
  • Working with Diverse People
  • Job Network Providers

Course Outcomes

Students will learn how to:

  • Use communication to build relationships
  • Facilitate the interests and rights of clients
  • Work within a community development framework
  • Strategies to assess unmet and co-existing needs of clients
  • Work legally and ethically
  • Work with people with mental health issues, disabilities and young people
  • Provide advocacy and representation services
  • Develop and maintain networks and collaborative partnerships

Quick Facts


Certificate IV in Community Services

CRICOS Course Code



12 months full time
(4 Terms x 10 Weeks)


Brisbane, Melbourne and Sydney


Classroom, Structured Study (Online), & Self-directed Learning


Community Services Worker
Case Worker
Child, Youth and Family Worker
Family Support Worker
Disability Support Worker
Advocacy Worker
Community Development Worker
Youth Worker
Crisis Intervention Worker
Employment Services Worker
Education Support Worker


Vew Course Fees


Working in Community Services

Service Delivery and Safe Work Practices

Build Relationships and Provide Interventions

Assisting Clients to Meet Their Needs

Units of Competency

Click here to view the Units of Competency for this course.

Entry Requirements - Skills, Knowledge and Experience

There are no entry requirements stated in the Training Package rules for CHC42021 Certificate IV of Community Services.

International students must:


A prospective student does not need to provide evidence of an English test score with their application if one of the following applies:

  • Prospective student is a citizen and holds a passport from UK, USA, Canada, NZ or Republic of Ireland.
  • Prospective student has completed at least 5 years’ study in English in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland.
  • Completed at least 6 months of a Certificate IV level course in an Australian RTO.

Please also note that if you are applying for more than one course with us, you will only need to complete the LLN online test once. Students returning to studies at ALG after a significant gap may be required to complete the LLN online test at the discretion of ALG.

Amount of Training, Volume of learning, Mode of Study and Course Expectations

The course duration is 52 weeks, with time divided into both training (on campus and self-paced, distance) and assessment. This time includes both face-to-face and self-paced training and assessment.

Students are required to attend 14 hours of classroom training per week and complete structured self-study of 6 hours per week. This is a mandatory component of a student’s study and student’s attendance, and participation will be monitored.

Homework is expected to be approximately 10 hours a week.


Working in Community Services
Service Delivery and Safe Work Practices
Build Relationships and Provide Interventions
Assisting Clients to Meet Their Needs

Supervised Study

Students are required to undertake supervised study for 6 hours per week during each term and are provided with a plan (based on a 10-week period) that outlines the various learning activities to be undertaken to prepare them to undertake their summative assessment requirements.

Assessment Methods

  • Written Questions
  • Case Studies
  • Presentations
  • Role Plays and Practical Demonstrations – Simulated
  • Projects

Training Locations

Your training will occur on campus and assessment will occur in both simulated and real-work environments. The work placement can be arranged by the College, or you may be able to nominate your own workplace (subject to approval). If the College is arranging your work placement, we will endeavour to find a workplace that is close to your campus (subject to availability).

Student Support

ALG provides a variety of support services to students:

LLN Support
Based on the results of the LLN Robot test, ALG will:

  • enrol the student in an appropriate course based on the student’s language literacy and numeracy levels;
  • offer appropriate support in their selected course including completing recommended strategies from LLN Robot and attending additional learning support classes during term;
  • provide customised learning activities to increase the relevant LLN areas through use of a range of strategies e.g. use tasks with embedded LLN skills, creating extension tasks and scaffolding interaction;
  • schedule professional development of trainers and assessors on implementing support strategies and the design of learning activities that will facilitate the ongoing development of students’ LLN levels;
  • ensure that students LLN capabilities are monitored during the program duration. Trainers and assessors and the learning support tutor will review each student’s LLN ability and their progress with the training and assessment tasks.

LLN Support Classes
ALG will offer LLN classes to assist students with their literacy and communication skills. These classes will run for 1.5 hours a week for 9 weeks each term

Counselling Support
ALG provides a free counselling service on campus. Students can drop in or make an appointment to see a professional counsellor for support with their studies or personal issues. Students book online via alg.edu.au/studentarea/studentsupport/counsellingservice/

Student Support

The Student Experience team offers support throughout a student’s studies and can help with the following information:

Support services
LLN services
Legal services
Emergency and health services
Facilities and resources
Complaints and appeals processes

Additional sources of student services information available includes:

  • Student Services Booklet
  • ALG Student Handbook
  • Online Student Centres – found on our websites
  • Plus a variety of individual factsheets, flyers or electronic messages
Student Requirements

Electronic Devices: All students are required to bring their own laptop or tablet device to participate in all theory classes. They are not provided for students. Refer to the BYOD Policy in the student handbook.


Click here to download the Timetable for this course.

Last reviewed: 10 October 2023

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