Frequently Asked Questions (FAQ)
FAQ's on the Learning Portal (Canvas)
Your Leaning Portal login details would have been emailed to you prior to your first week of term. Please kindly check your registered email address. Be sure to check your spam/junk folders too!
If you are unable to locate your login details please contact the Student Services Team.
Once you have accessed your Learning Portal, please navigate to the Orientation Module which will contain extended resources and information on how to navigate through and utilize your portal.
It will also touch on your other online student resources such as the Student Area and the Student Portal.
Your attendance will now be recorded in your Learning Portal. Once logged in, navigate to your applicable course and then select Attendance.
All assessments can now be submitted via your Learning Portal.
Simply navigate to your course and then select Assignments from the left navigation bar.
If you have any further questions you are able to initiate discussions with your trainer on the Learning Portal, by navigating to the Discussions tab on your left menu bar. These are subject based questions.
Any further questions you can email the trainer directly via the Learning Portal.
If you are having technical difficulties within your Learning Portal, please first try to speak with your Trainer to see if a solution can be found.
Please access our Virtual Classroom Guide for a full comprehensive guide on using Zoom within your Learning Platform.
This will assist with any technical issues that you may face during your video sessions.
You can access a host of Zoom related FAQ’s by clicking here. These may help you with accessing, viewing and attending your online webinars.
Yes! You can download the Canvas Student App to have access to your course materials, modules and sessions.
Where can I find my Course Material (such as course notes, assignment templates, additional readings, etc)?
All the required Course Materials are found within your Learning Portal, within the Modules section of your course.