Click here to download the Units of Competency for this course.

This course provides you with the skills and knowledge needed to lead and manage teams confidently and independently. Our graduates are equipped with initiative, judgement, and effective communication skills to tackle any challenge. They learn to evaluate and design solutions for a range of business problems. This course requires no previous leadership or management experience.

Entrants must have:

• Successfully completed the Language, Literacy and Numeracy (LLN) online test. For more details on how to complete the online test, please refer to  Appendix_Language, Literacy, and Numeracy (LLN) Requirements Factsheet. The purpose of the LLN online test is to ensure that you have the LLN skills needed to undertake your course. It will also show how we can assist you in any areas where you may need help while studying with us.
• Sufficient level of English proficiency in order to interact with and document client interactions, interpret documents, learner guides and assessment tools, prepare written reports and plans. For more information, please view our English Requirements Factsheet.
• Good communication and interpersonal skills in order to establish and manage professional networks and client relationships with clients of various ages and backgrounds.

Academic Entry Requirements:

• Year 10 or equivalent and above.
• Have an IELTS score of 5.5 minimum and no lower than 5.5 in each band (test results must be no more than 2 years old)
• The course is aimed at students 18 years of age and over.

Training and Assessment

Your classroom learning will involve both theory and practical training. In your classes you can expect to undertake the roleplays and simulations where you are a manager of a community services centre and need to plan and communicate to your team. In addition, you will be required to undertake self-paced learning and submit written assessments. A number of practical and skills-based assessments will be undertaken in class.

Assessment Methods

Assessment will occur through a variety of methods, including projects incorporating role-plays, case studies, observations, and short answer questions. Assessment conditions will ensure a simulated workplace environment for classroom-based assessment. 

Training Locations

Your training will occur on one of ALG’s campuses. Please refer to the course timetable for the campus locations. 

Campus Locations

Please refer to the course timetable for the campus locations.

Student Support

The primary learning support comes from our Student Experience Team and from our Trainers and Assessors. 

Student Experience Advisors offer support throughout a learner’s studies and can help with the following information: 

• Support services 
• LLN services (in collaboration with the Training and Assessment team) 
• Legal services 
• Emergency and health services 
• Facilities and resources; 
• Complaints and appeals processes 

Additional sources of student services information available includes: 

• Student Services Booklet 
• ALG Student Handbook 
• Online Student Centres – found on our websites 
• Plus a variety of individual factsheets, flyers, or electronic messages 

All students are required to bring their own laptop or tablet device to participate in all theory classes. They are not provided for students. Refer to the BYOD Policy in the student handbook.

Click here to download the Timetable for this course.