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ALG’sresponse to COVID-19

There are currently no confirmed cases of COVID-19 at any ALG campus.

This is the central source of information relating to ALG’s response to COVID-19, including the various changes we are making to our service delivery. We are closely monitoring official advice from the Australian Government and the Department of Health. The situation is rapidly changing and we are adapting as necessary, where possible. As such, please refer to this page regularly for updates.

ALG appreciates this is a very challenging and uncertain time, particularly for those that are far from home. Please be assured that our priority is ensuring the health, safety and wellbeing of all members of the ALG community.

As part of our commitment to being a provider of choice, ALG is pleased to announce a $1.5M financial support package for its international students. The package provides (in Term 2 and Term 3 2020) for reduced tuition fees, extended payment dates and waiving of all late fees (paid or unpaid). Click here for further details.

Note – that we are being inundated with student email enquiries at present and would greatly appreciate if students and agents can please check here before initiating a direct enquiry. We will endeavour to respond to all enquiries as soon as possible.

We encourage anyone seeking further advice or information by phone to call the Australian Government Coronavirus Health Information Line on 1800 020 080.

Staying Informed

We recommend to follow the latest updates from the Department of Health below:

Current Status in Australia

If you would like a full breakdown of reported COVID-19 cases in Australia, please see current situation and case numbers from the Department of Health. You can also check out the Australian Government’s response to COVID-19 outbreak and their plan by clicking here.

How to Protect Yourself and Others

We can all help to slow the spread of COVID-19 in Australia. The Department of Health highly recommends that people download and utilise the COVIDSafe App, which can be downloaded here.

Read about how to protect yourself and others for advice on good hygiene, self-isolation, and social distancing.

To help protect people most at risk, follow The Department of Health’s advice on public gatherings and visits to vulnerable groups.

Student Support Available

ALG encourages anyone who requires support to access our range of support services. These can be found in our Student Area under Student Support.

We pride ourselves on our eclectic range of nationalities represented by all our students and staff and we kindly ask our entire community to work together and look out for one another during this uncertain time.

Frequently Asked Questions (FAQs)

The Department of Health’s COVID-19 – Frequently asked questions information sheet is available here and we encourage all students to familiarise themselves with it.

Please select an option below for a detailed set of related FAQs.

COVID-19 Information

Student Support

Attendance

General Questions

Fees

Work Placement

Assessments & Exams

Deferrals

Clinic (Massage & Counselling)

COVID-19 Information

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Since then the number of confirmed cases has grown exponentially.

Symptoms include fever, coughing, sore throat, fatigue, and shortness of breath.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Due to the speed and scale of transmission, on 11 March 2020, the World Health Organisation (WHO) declared COVID-19 a pandemic. However, WHO has continued to emphasise that it is a controllable pandemic; by implementing preventative measures, countries can work towards slowing or stemming a full outbreak.

Currently, Australia does not have widespread community transmission of COVID-19.  However, to help slow the spread, the Australian Government has implemented a number of initiatives including:

  • Restricting organised, non-essential gatherings of more than 100 people, noting this is not extended to schools, colleges and universities;
  • Requiring anyone arriving in Australia from overseas to self-isolate for 14 days; and
  • Encouraging social distancing.

Further measures will likely be announced in the coming days and weeks.

What should I do if I have symptoms?

  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080
  • Notify your Student Services team in your state
  • If you are advised to not attend the college for a specified period of time, please stay away from ALG for that period
  • Consult with your Student Services team in your state before returning to ALG

What should I do if I am diagnosed with COVID-19?

  • Follow medical advice to recover from your infection a soon as possible
  • It is critical that you stay away from ALG
  • Notify your Student Services team in your state
  • Once cleared, consult with your Student Services team in your state before returning to ALG

What if I have come in contact with someone who is diagnosed with COVID-19?

If a family or household member is diagnosed with COVID-19, or you have recently travelled to an area with significant known cases of COVID-19:

  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080
  • Notify your Student Services team in your state
  • You should self-isolate for 14 days
  • Consult with your student services team in your state before returning to ALG

I have travelled overseas recently. What should I do?

All people arriving in Australia from overseas must isolate for 14 days.

  • Notify your Student Services team in your state
  • Consult with your Student Services team in your state before returning to ALG

General Questions

How can I contact ALG?

All our campuses are open, and we can be reached on-site. For all general support, please read through the FAQs on this page and utilise your online Student Area before engaging in a direct enquiry.

What will ALG do if someone that has been at ALG recently is diagnosed with COVID-19?

If ALG becomes aware that a student, trainer or employee that has been at one of its campuses in the last 14 days is diagnosed with COVID-19, we will:

  • Immediately notify all students, agents, trainers and employees via email
  • Immediately close all campuses in the relevant state for a quarantine period. The quarantine period will be determined with relevant health authorities and all students, agents, trainers and employees will be advised of same via email
  • Undertake a deep clean of the impacted campuses
  • Request the student, trainer or employee who has been diagnosed with COVID-19 to provide a list of anyone they have had contact with in the last 14 days at their campus, if requested to do so by health authorities.

How is ALG preparing for a possible COVID-19 outbreak?

ALG is preparing for the possibility that there may be COVID-19 community outbreaks resulting in office and campus closures. While at this stage we anticipate any closure would be limited to a short period (2 days) to allow tracing of contacts and cleaning, it is possible that closures may be for extended periods.

ALG would close its offices campuses if required by the government or if there was a confirmed COVID-19 case in one of its offices or campuses. As noted above, ALG will immediately notify all students, agents, trainers and employees via email of any closures and will remain in regular contact to provide updates.

In the event of a closure longer than 2 days, ALG may bring forward its upcoming study break and or may commence remote teaching using zoom video technology. Testing of our remote teaching processes are currently underway.

What is going to happen with my Student Visa?

ALG cannot give advice on visa issues. A national email and hotline have been set up by the Australian Government to answer questions from international students:

Please also refer to the COVID-19 International Student Visa, published by the Department of Home Affairs available here.

I am on Student Visa, can I take any courses online?

Under normal conditions, ALG can only offer to international students, online or distance learning to a maximum of 1/3rd of their overall study program.

However, our regulatory body (ASQA) has given RTOs permission to increase this as an adaptive measure as part of Australia’s response to COVID-19  (Click here for more).

You are therefore able to continue your studies with ALG in a distance offering for as long as is required. We appreciate your patience while we work through these challenging times and changes to our usual delivery that you are accustomed to.

Student Support

What support strategies are still available to me?

We strongly encourage all students to utilise the online Student Area to access general student information and support strategies during this period, and moving forward with your studies.

Please feel free to access the current Student Support Strategies made available to students, including Student Counselling Service, Academic Support and more.

I need to talk with my teacher about an assessment, what do I do?

Unless your teacher has given you their contact details, you will need to contact our head trainers via our Academic Enquiry form with any questions regarding your assessments and they will get back to you as soon as possible.

Who can I talk to if I am worried about my family or friends?

Our Student Counselling Service will still be available to all our students. Instead of a face-to-face counselling sessions these can be either over the phone or via Skype/Zoom. You can access our booking page here.

Fees

Due to the COVID-19 epidemic, I’m having trouble finding work and paying my fees. Is there anything ALG can do?

Yes. As part of our commitment to being a provider of choice, ALG is pleased to announce a $1.5M financial support package for its international students.

The following applies for Term 2 (commencement date 20th April) and Term 3 2020 (commencement date 13th July), effective immediately:

  • 10% reduction in tuition fees across all courses for Term 2 and Term 3 2020
    • If you have not yet paid, your applicable tuition fee instalments will be reduced by 10%
    • For students who have paid, the reduction will be credited to your next tuition fee instalment and this will be reflected in your ALG Student Portal in the coming weeks. We are unfortunately unable to offer refunds
  • Extended payment dates for Term 2 and Term 3 2020 – applicable to both Pay-By-Term and Pay-By-Month students
    • Pay-By-Term:
      • Term 2 2020: Payments previously due 16th March are now due 30th March
      • Term 3 2020: Payments previously due 8th June are now due 22nd June
    • Pay-By-Month:
      • Term 2 2020: Payments previously due 3rd April, 3rd May and 3rd June are now due 10th April, 10th May and 10th June
      • Term 3 2020: Payments previously due 3rd July, 3rd August and 3rd September are now due 10th July, 10th August and 10th September
  • Waiver of all late fees (paid or unpaid) relating to Term 1 2020
    • Late fees currently outstanding (ie. unpaid) will be fully waived and the corresponding invoices removed
    • Late fees already paid will be credited to your next tuition fee instalment and this will be reflected in your ALG Student Portal in the coming weeks

I cannot pay my tuition fees at all. What can I do?

If you are not able to pay your tuition fees, you may consider one of the following options:

  1. Request to defer your studies to a future term – please complete Course Deferral Request Form (Please note – in line with Standard 9 of the National Code, ALG can only defer students’ enrolment where compassionate/compelling circumstances are presented).
  2. Request to cancel your course – please complete Course Cancellation Form

For further details, please visit https://alg.edu.au/studentarea/.

Assessments & Exams

I am a student and have to self-isolate for 14 days and can’t attend the rescheduled examination/ assessment period. What should I do?

You can complete your written assessments while in self-isolation and upload them into the student portal. All students will be provided with instructions on how to upload their assessments.

For your scheduled exams and practical assessments, you will have to undertake at a later date. Please contact us when your self-isolation period is over.

Attendance

What will happen with my Attendance?

ALG is following recent advice from the national regulator for vocational education and training acknowledging that due to circumstances surrounding COVID-19, ALG may not be in a position to fully comply with the requirements of Standards under the National Code 2018, which includes attendance. Hence, ALG will adopt a flexible approach to monitoring and reporting student attendance. For more details, please click here.

During the period whereby face to face classes are cancelled, your participation in the distance study will be recorded as attendance.

In terms of Visa application see general questions above.

Deferrals

I need to defer my studies due to COVID-19 travel restrictions. What do I need to do?

You are required to complete a Course Deferral Request Form. Please note – in line with Standard 9 of the National Code, ALG can only defer students’ enrolment where compassionate/compelling circumstances are presented

After your deferral request is approved, ALG will issue a new Confirmation of Enrolment (CoE) for the revised period of study.

If you require additional time to complete your studies (beyond your student visa expiry date), you will need to apply for a new student visa. You will need your new CoE to apply for your new student visa. You should apply for a new visa around six weeks prior (possibly longer given the current circumstances) to your current visa expiring. We recommend that you check the Department of Home Affair’s website.

We would like to advise that due to an increase in the volume of deferrals, it may take longer than usual to process your deferral request. In this period you are still required to attend your classes. We greatly appreciate your understanding.

Work Placement

I’m due to complete my last term of study in Term 3 2020 (work placement term). What will happen to my work placement?

ALG will attempt to place all students scheduled for work placement in Term 3, 2020. Please be advised, under the circumstances created by COVID19 and the limited number of services available for placements, students may be required to be flexible with their schedule and commencement date for work placement. 

The work placement consultant will notify students who are placed.

If ALG is unable to secure a placement, you will have to defer. ALG will contact you as you may require an extension of your course duration and Visa. In the event we have to defer your work placement to a future term, any pre-paid tuition fee will be credited to the future term.

I’m due to undertake work placement in Term 3, 2020 and I am NOT in my last term of study. What will happen to my work placement?

ALG will attempt to place all students scheduled for work placement in Term 3, 2020. Please be advised, under the circumstances created by COVID19 and the limited number of services available for placements, students may be required to be flexible with their schedule and commencement date for work placement. 

The work placement consultant will notify students who are placed.

If ALG is unable to secure a placement, ALG will contact you and provide you with a revised study plan.

I have previously deferred my studies, and I am due to return and commence my studies in Term 3, 2020. What do I need to do?

If you are a returning student, please read through all the FAQs as most of these will apply to you in relation to Term 3, 2020. As an initial guide, please refer to sections related to “attendance”, “assessments” and “work placement”. 

Can I do my work placement as a distance/online component at home or in my home country?

Unfortunately not. You are enrolled in a qualification with mandatory work placement. As per advise from the national regulator,Australian Skills and Quality Authority (ASQA) , mandatory Workplacement cannot be undertaken as online delivery (https://www.asqa.gov.au/coronavirus-advice).

Clinic (Massage & Counselling)

What is going to happen with the massage clinic in Term 3, 2020?

At this stage, it is our intention that the Student Massage Clinic will re-open for Term 3, 2020, where it is deemed safe to do so.

What is going to happen with Counselling clinical practices in Term 3 2020?

All Clinical Practices classes will continue as scheduled.  ALG will require all students, trainers and clients attending the clinic to adhere to the social distancing guidelines and any related COVID19 precautionary measures recommended by the Australian health authorities.