KEEPING YOU AT THE CENTRE OF A NEW US!
For the past year, the team here at Australian Learning Group has been making an effort to put our students’ experience at the forefront of all that we do. In that time we’ve implemented initiatives such as; our “You Spoke, We Listened” campaign each term, a new and improved online Student Area with various support options, more student engagement events, and a ticketing system to manage and respond to your emails.
There is still plenty of work to be done, but we’d like to share that we’re taking the next step on the journey towards nurturing and empowering you on your path to a more meaningful career, by sharing the launch of our new look with you.
What A New Us Means For You…
Our new look and feel is not simply a fresh coat of paint and a new logo. We intend to put your needs and your feedback first. Check out our main focus points below, which we will tie into the launch in July.
Our New Logo
WE DEVELOPED A NEW PURPOSE… FOCUSED ON YOU
OUR NEW PURPOSE
NURTURING AND EMPOWERING PEOPLE ON THEIR PATH TO MORE MEANINGFUL CAREERS
OUR PROMISE
It’s a big decision to educate yourself; to create or change a career. Most of our students and staff are on a journey, both physical and emotional. We want them to feel at home and that they are in the right place to learn, evolve, transform, be better and be looked after. While you are here we want you to know and feel like
YOU’RE IN THE RIGHT PLACE
WHEN YOU NEED SUPPORT, WE’LL BE THERE!
It’s still the same team, and same friendly faces supporting you at your campus, and we’re committed to delivering support whenever you need it.
The new-look ALG will be focused on building a culture of self-help, putting our students in control so they have what they need as soon as they need it, while also improving our organisation and communication to ensure all our students enjoy their journey with us…
MORE ORGANISED, BETTER COMMUNICATION
When you speak, we listen! We’re working hard to improve our organisation and communication with all of our awesome students.
Each term we offer you the chance to rate our service, and share how you feel. This will continue on with the new ALG, and we’re also committing to:
Improving our response times - We'll always get back to you (phone, email, chat) within 24 hours…when we don’t, give us feedback so we can improve!
Releasing your timetables earlier - so you can plan ahead
Support staff at all campus locations - you won't have to find us, we'll be there for you.
Increased engagement activities each term - movie nights, pizza lunches and more.
3x Student Newsletters each term with important updates and information about your campus and studies.
Student Counselling Services continuing to support your mental health in challenging times
Guest speakers visiting your campus to share their industry stories and experience.
Online FAQs and Help Desk updated - keeping the answers at your fingertips.
A REVAMPED STUDENT AREA, WHAT WOULD YOU LIKE TO SEE?
We want to continue to enhance your study experience with us.
Simply enter one thing you’d like to see on your campus and we’ll get back to you by the end of July.